Welcome to

Cuenin Orthodontics

COVID-19 Announcements: 

Re-opening Monday May 18th

  

 

5/14/20

Dear patients and families,

We hope this letter finds everyone healthy, happy and prepared to ease back into regular routines. Much has changed since we saw you last, so we wanted to update you on our office, it's measured re-opening, and the steps we are taking to ensure we do everything possible to keep our patients and our team healthy.

We have always taken infection control very seriously in dentistry and orthodontics.  With the arrival of Covid-19, new guidelines have been created.  Our office is well prepared to follow all recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).

To that end, we will be reopening on Monday, May 18th, however, we will be seeing less patients per day and following a few new protocols and office measures to do our part to keep everyone safe. We want to thank you in advance for your patience while we re-open.

We have already begun rescheduling patients on a first-canceled-first-rescheduled basis, which is fair, efficient, and will get everyone back on track as soon as possible. Our office procedures have temporarily changed and will include the following:

  • For those patients already in treatment: at the start of the appointment, please have only the patient come into the office if possible.  Your son or daughter can text you when we are finished, and you can either walk in or call us to schedule the next appointment.
  • We will be taking each patient’s temperature at the start of the appointment.
  • A simple questionnaire assessing your contacts, travel, and well-being will be given.
  • The tooth brushing station is now a hand washing station, so please brush prior to your appointment.
  • Our waiting room will no longer offer magazines, children’s toys or coffee ☹, as those items are difficult to clean and disinfect.
  • We will use every other chair to allow for proper social distancing.
  • Some appointments may require a quick 1.5% hydrogen peroxide mouth rinse.
  • We take pride in running on time, please try to be as punctual as possible.

We will update any of these procedures as necessary based on the most recent guidelines regarding Covid-19.

Lastly, WE LOVE OUR PATIENTS! We also love to chat with you at your appointment. Please understand that conversations may be reduced to allow for social distancing, running on time, disinfection of treatment areas, etc.

We are so grateful for every one of our patients, and this time away has only served to make us even more thankful for each of you. You are the life-force of our practice, and this is why we are taking your safety very seriously. We would ask for your patience and understanding. I do believe we will be headed back to normalcy soon!

If you have any questions, please give our office a call.

Sincerely,

Dr. Robert Cuenin, Tina, Susie, Carlyn, Veronica, Jen, Jan, Janice, Galina and Marina


3/29/20:

Dear Patients and Families,

 

As we enter the second week of our shelter in place order, our office remain will remain closed indefinitely in order to help curb the spread of the COVID-19 virus. I will continue to keep you updated on the dental community and when we may be back in action.  As you know, there is no timetable for now and we need to make plans to be down for some time.

Remember, the most important thing you can do is keep your appliances CLEAN!  Nothing works better than that. 

For our patients that have braces, you will likely be in a rest phase until we resume, and there is nothing additional you need to do at this time. If you are wearing rubbing bands, continue as directed.  We can change this depending on how long we are closed. If you are wearing Invisalign aligners, slow down the rate of change to 2-3 weeks per aligner.  If you are at the end, we can often order a new set and have you go to nights only until we restart.

If you have any questions about your treatment and would like to be seen, we can do a video conference on Zoom or Google Hangouts.  We can review rubber band instructions going forward or anything else that may be of concern.

Keep everything CLEAN and stay well!

 

Rob Cuenin

 


3/21/20

To our patients and parents,

 

First and foremost, I hope you and your families are safe and healthy during this uncertain time. I wanted to send out an update about you or your family member’s orthodontic care. 

 

Due to new guidelines from the CDC, American Dental Association, and the American Association of Orthodontics, orthodontic treatment has been classified as non-essential medical care and therefore, we are required to close our office until further notice. Unfortunately, I can’t estimate the date that we will re-open at this time.

 

Fortunately, orthodontic appointments happen in cycles, usually at 4-8 week intervals during active treatment.  Many of our patients will likely miss one or more intervals during their treatment.  However, this is unlikely to affect the original treatment plan overall. In some cases, treatment may be extended by 1-3 months. 

 

If you or your family member have traditional braces, the number one thing to do is keep them CLEAN!  This alone will help avoid most issues that could arise.

 

Listed below is information related to orthodontic care that will help you during our office closure. Please read each point carefully if it applies to your specific orthodontic appliance.

 

Patients with Braces:

  • If a brace becomes loose on the wire, please leave it as is. There is no need to contact us if this happens unless there is discomfort. This will have little to no impact on treatment overall, and we address this issue when the office re-opens.
  • If you are wearing elastics (rubber bands), continue to use them until you run out. Please leave a message at the office (925-837-1333) when this happens.

 

Patients with Invisalign:

  • Please extend the time you wear each aligner to 2-3 weeks. 
  • If you finished with the aligners that you have, call our office and leave a message (925-837-1333). I will review your case and let you know how we will proceed with treatment.

 

Patients with Expanders:

  • If you or your family member has an expander that requires turns, you can discontinue turning at this time.  We will be able to restart when the office re-opens.

 

If there is a question or concern about your or your family member’s treatment, call the office at (925) 837-1333. If there is an emergency, please call my cell phone at (925) 683-4822. An emergency is something poking or hurting that cannot wait.  Something loose that is not hurting is not considered an emergency. We can also virtually connect using Google Hangouts if needed. 

 

Remember, keep your appliances CLEAN!

 

Thank you for understanding, be well and stay healthy.

 

Robert M. Cuenin DDS, MS


 

At Cuenin Orthodontics, we strive to provide our patients with high quality, long lasting, orthodontic care in a family-oriented environment. Dr. Robert Cuenin has been creating beautiful smiles in the Danville, San Ramon, Alamo, and Blackhawk, CA, areas since 1990.  

Our office philosophy is to create a significant impact in the dental health and appearance for each of our patients, and we do so by formulating thorough treatment plans that are customized for each patient.  Our practice stands out above the rest due to the quality of its results and the commitment of Dr. Cuenin and his staff to being adept when it comes to patients' time and orthodontic care.

We offer the latest technology in orthodontic care, including digital impressions and X-rays, traditional braces, clear bracesInvisalign® and Invisalign Teen® to meet all your orthodontic needs.

Be sure to give our office a call today to schedule a complimentary consultation!

"We are always welcomed with smiling, friendly and efficient office staff. The visits are brief and always on time. Dr. Cuenin is professional, knowledgeable and a pillar in our local community. " — Denise.

"Dr. Cuenin and his staff are the BEST! All three of my children have received his orthodontic care and the results are amazing! " — Danielle.

"My wife was so happy with my teeth, and Dr. Cuenin, that she decided to get braces also. Finally, our daughter, Jaz, has finished her time with her teeth in titanium chains." — Brad

"Dr. Cuenin was the only orthodontist my surgeon recommended in my complicated case. I could not be happier with the result - a corrected bite and stratight teeth!" — Diana

"Dr. Cuenin is an amazing Orthodontist. I never had braces as a child and decided to straighten my teeth as an adult. He was easy to work with and made me feel very comfortable throughout the process. His treatment plan was detailed and he delivered on time with an amazing result.." — Debi

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